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Frequently Asked Questions

Our Available Payment methods

The following payment methods are available in our webshop:

Payment in advance:
We will send you the account details by e-mail together with the order confirmation. As soon as we have received your payment, we will ship the ordered goods.

Cash on delivery:
Payment by cash on delivery incurs additional costs of 7.50 EUR (Germany) and 14.50 EUR (Austria) as well as a transmission fee of 2.00 EUR for Germany and 4.00 EUR for Austria, which the deliverer additionally charges locally.

Creditcard:
Payment can be made with the following credit cards: Visa, MasterCard, Maestro. The credit card details can be entered safely via a secure SSL procedure.

PayPal:
Pay quickly and easily via your PayPal account which is linked to your bank account or credit card.

SOFORT:
Is the TÜV certified, secure payment method of the company Payment Network AG.
If you want to pay with SOFORT Überweisung, you only need your online banking data, i.e. usually bank details, PIN and TAN data.

Giropay:
Giropay is an online payment method offered by some banks within the German banking industry.
It was developed specifically for the needs of eCommerce. When you make a Giropay payment, you are in your bank's online banking environment.


SEPA:

With a bank transfer you securely pay the amount of your online purchase. You instruct the bank to transfer a certain amount to the beneficiary account holder.
With this payment method, it may take a little time before the money is actually received in our account.

Payment failed or declined

If the payment has failed, we advise you to check whether the amount has been debited from the account. If this is not the case, the order can be placed again. Please contact our customer service if the amount has been debited but you have not received an order confirmation.

Can't place the order? Our customer service will be happy to assist you.

When can I expect my order?

Orders placed during business days before 4 p.m. will be shipped the same day (unless otherwise stated) via PostNL. Normally the shipment is offered by the delivery person the next business day.

When the order has been processed, you will receive a shipping confirmation with Track&Trace so you can track the shipment.

When do I pay shipping costs?

For orders up to an order value of € 200, we charge € 4.00 shipping costs for shipments within the Netherlands and Belgium.

Can I pick up the order?

During the ordering process you can choose to collect the order at our location in Hengelo. You will receive a message as soon as the order is ready.

Pick-up address:
Clean Air Optima International B.V.
David Ricardostraat 9-7
7559 SH Hengelo (ov)
The Netherlands

Do you ship abroad?

In many cases sending the order abroad is possible. For shipments abroad use DHL. Below you will find more information about the delivery time and shipping costs for shipments abroad:

Germany: Delivery time 1-2 business days. Shipping costs € 4 for an order value up to € 200,-.
France: Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200,-.
Austria: Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200.-.
Luxembourg: Delivery time 1-2 business days Shipping costs € 4 for an order value up to € 200.-.
Switserland: Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200,-.
Liechtenstein: Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200.-.
DHL Zone 1: Delivery time 2-4 business days. Shipping costs € 12,- for a package up to 5 kg or € 15,- for a package heavier than 5 kg
DHL Zone 2: Delivery time 2-4 business days. Shipping costs € 13,- for a package up to 5 kg or € 16,- for a package heavier than 5 kg.
DHL Zone 3: Delivery time 2-6 businessg days. Shipping costs € 20,- for a package up to 5 kg or € 26,- for a package heavier than 5 kg.

DHL Zone 1: Andorra - Denmark - Hungary - Italy - Monaco - Poland - San Marino - Slovakia - Slovenia - Spain - Czech Republic - Vatican City - Sweden
DHL Zone 2: Bulgaria - Cyprus - Estonia - Finland - Greece - Ireland - Croatia - Latvia - Lithuania - Malta - Portugal - Romania
DHL Zone 3: Albania - Bosnia and Herzegovina - Iceland - Macedonia - Moldova - Montenegro - Norway - Serbia - Ukraine - Belarus

All the above amounts include VAT.

What to do if a product is defective?

If an item is defective, you can report this via return form. After sending the contact request, you will receive further instructions by e-mail.

Can I return an item?

When you place an order with us, you have the right to return the order within 30 days. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. In order to exercise the right of withdrawal, you must inform us by means of a statement (for example, in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can also register a return via us return form

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